OUR POLICIES
Quality Management & Continuous Improvement Policy
Quality support starts with listening, reflection and a commitment to improving the experience of each participant.
Maintaining compliance
Service practices should be reviewed against relevant legislation, requirements and applicable NDIS standards.
Welcoming feedback
Participant, family and team feedback helps identify what is working well and what could improve. Accessible opportunities to share feedback should be available.
Reviewing data
Complaints, incidents and service outcomes should be considered together to identify trends, manage risks and guide practical improvements.
Training
Ongoing learning and supervision support safe, respectful and person-centred service delivery.
Continuous improvement
Improvement actions should be recorded, reviewed and evaluated to understand whether they are making a meaningful difference.